Electrical Energy

Contacts

: 07 March 2022; Hits: 311

Call center (24 hours)

Phone number: 188-88

With service 24 hours a day for the processing of complaints due to service interruption, breakdowns, voltage fluctuation and photovoltaic panels, priority is given depending on the dangerous situations and the voltage level:

Energized cables on the ground
Transmission Lines 220 and 110 kV
33 kV Subtransmission Lines
Primary Distribution 13.2 or 4.16 kV (circuits)
Minor Secondary Distribution 600V from a Transformer

In addition, through this telephone number, we will also offer you all the information you need 24 hours a day:

Planned and unforeseen effects on the electrical service.
Phone numbers and hours of our offices.

Telephone numbers of the Commercial Offices of Granma

Bayamo 23-427827

Siboney Branch 23-441868

Jesus Menendez Branch 23-427694

Mabay Branch 23-496164

Manzanillo 23-577357

Barrio de Oro Branch 23-577074

Rio Cauto 23-825516

Yara 23-588447

Bartolomé Masó 23-565288

Buey Arriba 23-323213

Jiguani 23-366006

Guisa 23-391006

Niquero 23-592685

Pilón 23-594145

Campechuela 2358-7690

Media Luna 23-981114

Cauto Cristo 23-327106

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Payment methods

: 07 March 2022; Hits: 204

Reader-collector +
It consists of charging for electricity in the home itself by the company worker in charge of reading the Electricity… Read More
Commercial office +
It consists of payment through the window of the Commercial Office where the client belongs. Advantage: You can access the… Read More
Banks and Post Office +
Advantage: It is another payment option that can be closer to the customer's home and must always be made 3… Read More
ATM +
It consists of payment by means of a magnetic collection card at the ATM Advantage: it is another payment option… Read More
Transfermobile +
It consists of payment through the mobile itself through the application (APK) for Android, linked to a magnetic Bank card.… Read More

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Comercial Services Residencial Sector

: 07 March 2022; Hits: 346

Contracting and installation of New Service. +
To request a new service, customers must go to the corresponding Commercial Office (the one closest to the location of… Read More
Capacity increase (110 V to 220 V). +
Customers must appear at the corresponding Commercial Office before the official who attends Consumer Movement with the electricity bill and… Read More
Change of place of the Electricity Meter. +
Due to certain situations of a client, this can request a change of place or change of position of the… Read More
Name change +
The client must present the legal document of the house that guarantees the change of Owner. Read More
Termination of the contract +
Cancellations may occur at the request of the client or ordered by the Commercial Office, due to abandonment of the… Read More
Other services to the state sector +
Repair and maintenance of overhead and underground electrical installations, substations, rotating and communications equipment. Rental of technological equipment for electrical… Read More

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Eventual

: 07 March 2022; Hits: 152

Commercialization among the companies of the Electric Union System of various products, including provisions, existing in the warehouses, which have use value in other entities in the activity of attention to man or in the support of workers linked to production.
To provide maintenance, repair and installation services to communications, computer and automatic equipment and systems.
To provide training services to third parties on the operation of generator sets and others related to electricity.
To provide lodging services at the Training School to third parties who receive the courses, and to officials visiting the entity from other entities of the Ministry of Energy and Mines.
To carry out maintenance and construction activities in the premises of the Electric Company of Granma.
Rental of a meeting room for the other entities of the Electric Union in the province that need it.
To provide services related to the activity of electricity, cleaning, technical and civil maintenance, automotive workshop, parking and others associated with administrative and insurance activities in general, to entities of the Electric Union in the province, which lack premises for their operation.

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